Last Updated: May 16, 2025

This Privacy Policy explains how iDeliverr UK ("we," "us," or "our") collects, uses, shares, and protects personal data when you use our Platform (https://app.ideliverr.co.uk/) to book or provide handyman services, rubbish removal, cleaning, or related tasks ("Services"). By using the Platform, you consent to the practices described below.

1. Data Controller

iDeliverr UK (registered in England & Wales, Company No. 13508939 is the data controller. For questions, contact:

Email: privacy@ideliverr.co.uk

Postal Address: 85 Great Portland Street

Trading name of Sawyers Properties

2. Data We Collect

A. From Clients

Account Data: Name, email, phone number, address.

Service Details: Task type, location, preferences (e.g., access codes).

Payment Data: Card details (processed securely via Stripe; we do not store full card numbers).

Communications: Messages with Pros, feedback, and support tickets.

B. From Pros

Profile Data: Name, photo, skills, certifications, insurance/license documents, background checks (where applicable).

Payment Details: Bank account info for payouts.

Service History: Ratings, reviews, completed tasks.

C. Automatically Collected

Device/IP Data: Browser type, IP address, cookies (see Section 6).

Usage Data: Pages visited, booking patterns, app interactions.

3. How We Use Your Data

Purpose Legal Basis

Facilitate Services (e.g., matching Clients/Pros) Contractual Necessity

Process Payments Legal Obligation

Improve Platform Experience Legitimate Interest

Send Marketing Emails* Consent (opt-in required)

Prevent Fraud/Abuse Legitimate Interest

*You may unsubscribe at any time via the "Preferences" link in emails.

4. Data Sharing

We share data only as necessary:

With Pros: Clients’ names, addresses, and task details to enable Services.

With Clients: Pros’ names, photos, ratings, and service history.

Third-Party Processors:

Payment providers (Stripe, PayPal).

Cloud services (AWS, Google Cloud).

Analytics tools (Google Analytics, Mixpanel).

Legal Compliance: To authorities if required by law (e.g., tax audits, fraud investigations).

5. Data Retention

We retain data only as long as necessary:

Active Accounts: Until deletion is requested.

Inactive Accounts: Deleted after 2 years of inactivity.

Legal Obligations: Financial records retained for 7 years (UK tax law).

6. Cookies & Tracking

Essential Cookies: Required for login and payment processing.

Analytics Cookies: Track usage patterns (opt-out via browser settings).

Marketing Cookies: Used for ads (managed via our [Cookie Preferences] link).

7. Your Rights

Under UK GDPR, you may:

Access, correct, or delete your data.

Restrict processing or request data portability.

Withdraw consent (e.g., marketing emails).

Complain to the Information Commissioner’s Office (ICO).

Submit requests to privacy@ideliverr.co.uk. We respond within 30 days.

8. Security Measures

Encryption: Data transmitted via HTTPS/TLS.

Access Controls: Limited to authorized staff.

Audits: Regular penetration testing.

9. International Transfers

Data may be transferred outside the UK to processors (e.g., AWS EU servers) under GDPR-approved safeguards.

10. Children’s Privacy

Our Platform is not intended for users under 18. We do not knowingly collect data from minors.

11. Updates

We will notify users of material changes 30 days in advance via email or Platform notifications.